Refund policy

Return & Refund Policy

Last Updated: August 8, 2026

At SahiBuy, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, we are here to help.

This Return & Refund Policy explains the conditions and process for requesting a return, exchange, or refund from SahiBuy.shop.

1. Return Eligibility

To be eligible for a return, the following conditions generally apply:

  • The return request must be submitted within [X DAYS] of receiving your order.

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, tags, accessories, manuals, and other included items, where applicable.

  • You must provide your order number or other valid proof of purchase.

  • The product must not have been damaged through misuse, negligence, alteration, or improper handling.

Some products may have different return conditions because of their nature.

2. How to Request a Return

To request a return, please contact us at:

[EMAIL ADDRESS]

Please include:

  • Your order number

  • Your name

  • The product you wish to return

  • The reason for the return

  • Clear photographs or videos of the product, where applicable

Our team will review your request and provide instructions if the return is approved.

Please do not send a product back before receiving return instructions from SahiBuy.

3. Return Timeframe

Return requests must generally be submitted within [X DAYS] from the date the order was delivered.

Requests submitted after this period may not be accepted, except where a different remedy or timeframe is required under applicable law.

4. Refund Process

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed within [REFUND PROCESSING TIME].

After we initiate the refund, the time required for the amount to appear in your bank account or payment method may depend on your bank, payment provider, or payment method.

Where possible, refunds will be issued to the original payment method used for the purchase.

5. Exchanges

[CHOOSE ONE OPTION BEFORE PUBLISHING]

If Exchanges Are Available

We may offer exchanges for eligible products, subject to product availability.

To request an exchange, contact [EMAIL ADDRESS] within [X DAYS] of delivery and provide your order details.

If Exchanges Are Not Available

SahiBuy does not currently offer direct exchanges.

If you require a different product, you may return the eligible product according to this policy and place a new order separately.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect product, please contact us at [EMAIL ADDRESS] as soon as reasonably possible after delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or videos showing the product and packaging

After reviewing the issue, SahiBuy may provide an appropriate resolution, which may include a replacement, exchange, repair, refund, or another remedy, depending on the circumstances and applicable law.

7. Non-Returnable Items

Unless otherwise required by applicable law, certain products may not be eligible for return, including:

  • [NON-RETURNABLE PRODUCT/CATEGORY]

  • [NON-RETURNABLE PRODUCT/CATEGORY]

  • Products specifically marked as non-returnable

  • Products that have been used, altered, damaged, or returned without their required original components

Please check the individual product listing for any product-specific return restrictions before purchasing.

8. Return Shipping Costs

For returns caused by a damaged, defective, incorrect, or otherwise qualifying product issue attributable to SahiBuy, we will provide an appropriate resolution in accordance with applicable law and our return process.

For returns made for other reasons, the customer may be responsible for applicable return shipping costs.

[ADD YOUR SPECIFIC RETURN SHIPPING RULE HERE — e.g., “Return shipping is free for all eligible returns.”]

9. Refund Deductions

Where permitted by applicable law, certain costs or deductions may apply depending on the circumstances of the return.

Any applicable deduction will be communicated to you where reasonably possible before the refund is processed.

10. Failed or Rejected Returns

A return may be rejected if the product does not meet the applicable eligibility requirements, including where the product has been used, damaged through customer misuse, or is missing required components or packaging.

Where a return is rejected, we may contact you with further information regarding the product and next steps.

11. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove, restrict, or override any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

12. Contact Us

For return, exchange, or refund requests, please contact:

SahiBuy
Website: SahiBuy.shop                                                                                                       We aim to review return and refund requests as promptly and fairly as reasonably possible.

Thank you for shopping with SahiBuy.